Snapp is a digital mentorship platform that matches newcomers with local professionals for one-on-one virtual chats to share career advice.
Snapp summary report

PeaceGeeks initiated the MentorApp research and pilot project, funded by Immigration,Refugees and Citizenship Canada from 2018 to 2021. Our aim was to understand current mentorship experiences, in order to co-create and test a digital platform that strengthens newcomers’ access to relevant employment mentors. As newcomers continue to face barriers finding skills-commensurate work, employment mentorship offers a proven way to bridge employment gaps.However, opportunities to connect with an employment mentor remain under-tapped by qualified newcomers.

Mentorship programs offered by settlement service providing organizations are also constrained by manual ,time-intensive program administration and limited mentor supply. In 2019, over 40,000 newcomers of working age arrived in British Columbia; yet we estimate that less than 1,500 newcomers in B.C. are matched in employment mentorship programs every year. With Snapp (Skilled Newcomers and Professionals Partnership), we inspected the question of how to deliver services online, leveraging automation and social dynamics to reduce barriers to entry and increase the scale and reach of mentorship opportunities.The project was conducted through shared visioning, research, co-design, and testing with newcomers, mentors, and over 15 organizational partners, including service providing organizations(SPOs), Local Immigration Partnerships (LIPs), and municipal and community stakeholders.


1. Create better employment outcomes for newcomers through easier access to mentors with a relevant background and experience.

2. Design and develop an online application to help newcomers better access their most relevant mentors for employment.

3. Build settlement sector knowledge, collaboration, and capacity around accessible mentoring.

“My match has been kind and patient with me. I’ve felt empowered in speaking with them. Being able to talk to somebody who walked the same path and taking the time to give advice while being and empathetic is priceless!”
–GIU4P Newcomer Neighbour-
Micro-matching participants

Many newcomer mentorship programs require multiple meetings, intensive screening and orientation, and a formalized mentor/mentee relationship. On the contrary, Snapp offers micro-matches (one-time introductions), is purely virtual (using email and video calls), has lower eligibility barriers, and offers reciprocal exchange where newcomers can give local professionals feedback on their advisory skills.

Empowering program administrators

Snapp streamlines logistics for case managers and frontline workers who are looking to connect their clients (newcomers) by consolidating participant information into user-friendly dashboards and automating the connection flow and communication. The platform generates matches algorithmically, with the option for manual curation.

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