The Services Advisor web app was created by PeaceGeeks in collaboration with the United Nations High Commissioner for Refugees (UNHCR), and is now available in Jordan and Turkey. The app is designed to address a common coordination problem in refugee areas, in which essential organizations that provide medicine, food, shelter, and protection, are unable to serve those most in need.
Users search for the specific service they need (e.g. shelter, medicine) and Services Advisor shows them up-to-date information on the location of specific humanitarian service providers. Without much local knowledge or personal resources, refugees can use this app to access all the necessary services available to them.
See it live
Services Advisor Jordan (jordan.servicesadvisor.org) is our original prototype developed with UNHCR in 2015, and is available in English and Arabic. It was developed in response to a request by UNHCR to assist Syrian refugees living in Jordan to locate the offices of humanitarian service providers.
Services Advisor Turkey (turkey.servicesadvisor.org) is available in Arabic, English, Kurdish, Pashto, Farsi and Turkish. It hosts nearly 6,000 humanitarian and government service records. Following its official launch in November 2017, the platform reached 70,000+ unique new users and 125,000+ unique new clicks by the end of 2017.
| Search by category and organization | Find services that do not require referral | Desktop and mobile web app version | Available in multiple languages |
| List and map view of services info | Find the service provider closest to you | Analytics to see most accessed services | Built on ActivityInfo database |
These are some of the features available in Services Advisor 1.0. We aim to expand Services Advisor's functionality following the development of Arrival Advisor and the Signpost project, as well as based on consultations with refugees, service providers, and UNHCR.