In 2017, PeaceGeeks launched the Arrival Advisor project, building an app that fast-tracks newcomers to Canada to successful and sustainable settlement by providing them recommended information and services tailored specifically to their needs, circumstances, and varying stages of settlement. Upon launch in spring 2019, Arrival Advisor will be available in three languages: English, French, and Arabic; with plans to expand the language base to include Chinese Traditional, Chinese Simplified, Korean, Punjabi, and Tagalog.
The app will launch in British Columbia with plans to scale to other regions of Canada. 153,000 newcomers currently live in Metro Vancouver, comprising more than 16% of the total population of the area. Canada welcomes 300,000 newcomers annually — but how well do we support immigrants after they’ve arrived? According to the 2015 Vancouver Immigrant Survey, 1 in 3 newcomers remain unaware of services and resources available to them. In 2016, seven municipal districts across the Lower Mainland identified access to information as a top barrier for immigrant resettlement.
Designed alongside immigrants, refugees, community service providers, and coordinating organizations, Arrival Advisor bridges current gaps in the accessibility of information for newcomers.
In 2017, PeaceGeeks placed in the Top 5 among 900 Canadian non profit organizations of the Google.org Impact Challenge, winning $750,000 to launch the Arrival Advisor Project.
Learn more about our experience.
The final stages of development and launch of the Arrival Advisor app are additionally funded by Government of British Columbia.
Arrival Advisor is being developed by PeaceGeeks with the endorsement, consultation, and close collaboration of Metro Vancouver local immigration partnerships, and municipal and provincial governments.
The app is community-driven, through extensive research and analyses of existing challenges to newcomers and efforts to offset or mitigate these challenges, including stakeholder surveys and our unique series of Advisory Committees.
Immigrants and refugees of diverse backgrounds help us fully understand newcomer needs, coordinate consultation with the broader Metro Vancouver newcomer community, and perform usability testing.
Frontline settlement workers and practitioners from major settlement and community organizations in Metro Vancouver shed insight on sector challenges and test the app for potential use with their clients.
Leadership of major Metro Vancouver settlement organizations, government, Local Immigration Partnerships, and human service database partner BC211 drive the project’s direction.
Arrival Advisor is a redesign - for a Canadian context - of a prototype that PeaceGeeks developed in partnership with the United Nations Office of the High Commissioner for Refugees (UNHCR) called Services Advisor. Services Advisor helps UNHCR provide over 3 million refugees in Jordan and Turkey with access to accurate and up-to-date information on lifesaving humanitarian services.
Arrival Advisor was previously known as Services Advisor: Pathways. We chose to rebrand as Arrival Advisor in order to more clearly convey the ideals of the project.